HelpdeskAI - Multi-channel Support Bot

Shipped in 1 day.

The problem

A B2B SaaS support team was answering the same 20 questions across email, Slack Connect, and Telegram - manually, every day.

What they built with GenMB

Deployed one GenMB chat agent across all three channels with a shared knowledge base of 47 help articles. Added a daily "what users asked" summary email.

Results

Representative outcome for this kind of build - not a specific customer's verified figures.

Deflected 60% of repetitive questions in week 1
Single config - Telegram, Slack, and email answered by the same agent
Daily AI digest highlights the questions worth turning into FAQ articles

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