HelpdeskAI — Multi-channel Support Bot

The problem

A B2B SaaS support team was answering the same 20 questions across email, Slack Connect, and Telegram — manually, every day.

What they built with GenMB

Deployed one GenMB chat agent across all three channels with a shared knowledge base of 47 help articles. Added a daily "what users asked" summary email.

Results

• Deflected 60% of repetitive questions in week 1
• Single config — Telegram, Slack, and email answered by the same agent
• Daily AI digest highlights the questions worth turning into FAQ articles