Customer support bots that actually answer
Most “AI chatbots” are decision trees with a friendlier voice. GenMB agents are LLM-powered, briefed in your own words, deployed wherever your users are, and hand off to humans when they should.
Briefed in your words
Write the answers, policies, and tone the bot should use. It follows that brief on every reply.
Multi-channel from one config
Telegram, Slack, email, and embedded chat widget, all answered by one agent with one configuration.
Smart hand-off
When a user is angry or the agent is unsure, escalate to a human via email or Slack with full context.
What people ship
- A SaaS support bot that answers product questions and books a call when stuck
- A pre-sales bot that qualifies leads and writes them to your CRM
- A multilingual support bot that translates and answers in 12 languages
- A status-page bot that auto-replies "we know, ETA X" during incidents