Skip to main content
Docs/Docs
DocsTroubleshooting
Free

Troubleshooting

Common issues and what to try when something looks off.

Reading error toasts

Errors in GenMB now consistently include the failure cause and a Retry button when one is possible. If you see a generic message without context, refresh the page and try again - if the error reappears, the action wasn't the cause.

Reporting a bug

Open the in-app feedback widget or email support@genmb.com with:

  • The action you took (one or two sentences).
  • The exact text of any error toast.
  • Your app ID (visible in the URL: /app/<appId>).
  • Time of the issue, with your timezone.
We capture frontend crashes automatically via global telemetry - you don't need to attach a screenshot of a stack trace for those, just describe what you were doing.
Don't share your API keys (starting with genmb_sk_) in bug reports. If you suspect a key leak, rotate it from Settings -> API Keys.
For ecommerce and Connect-related issues, include the order or session ID. For workflow failures, share the execution ID from Execution History.

FAQs

My deploy returns 404 even though codegen succeeded.▾
Preview and the deploy service serve from `builtFiles` first and fall back to `codeFiles`. If `hasBuiltFiles: True` but the built bundle is incomplete, both will 404. Re-run the deploy or contact support to clear the incomplete subcollection.
A "Something went wrong" toast keeps appearing.▾
Open the browser devtools console. If you see a stack trace, the error has already been reported - we capture uncaught errors via the global telemetry feed. If reproducible, include the exact action you took.
My ecommerce checkout shows tax = $0 even with Stripe Tax enabled.▾
Tax requires the customer ship-to address to be set before the calculation runs. Double-check the address validation completed and the shipping address has country, postal, and city.
Address autocomplete returns no suggestions.▾
Maps Platform Places Autocomplete requires `MAPS_API_KEY_SECRET_NAME` configured in your environment. Without it the endpoint returns an empty list. Verify your workspace settings.